We value your privacy and handle your personal information with care. We only collect and use personal data where this is necessary to operate our website, process and deliver orders, provide customer service, or – with your consent – keep you informed about our wines. This privacy policy explains what information we collect, why we collect it and how we use it.
Information we collect
When you place an order, create an account, contact us or subscribe to our newsletter, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Correspondence with us
- Technical information about your visit to our website
We only collect information that is relevant to the service we provide.
How we use your information
We use your personal information primarily to process and fulfil your orders. This includes confirming your order, arranging payment, preparing and shipping your wines, communicating about your delivery and providing customer service. We may also use certain information where necessary for our administration, accounting, fraud prevention and compliance with legal obligations. We do not sell, rent or trade your personal information.
Payments
Payments are processed through the payment providers available in our webshop. Depending on the payment method you choose, certain personal and transaction information will be shared with our payment provider in order to complete your payment. We do not receive or store complete credit card details.
Delivery
To deliver your order, we share the information necessary for shipment with our logistics and delivery partners. This will normally include your name, delivery address and, where required for delivery notifications, your email address or telephone number. These parties may only use this information insofar as necessary to provide their services.
Newsletter
As a client you receive our newsletter. We occasionally send it to share information about new arrivals, producers, allocations and other news from Bourgogne. We only send newsletters where we have an appropriate legal basis to do so. You can unsubscribe at any time by using the unsubscribe link included in every newsletter.
Google Analytics
We use Google Analytics to better understand how visitors use our website. This helps us improve the website, its content and the shopping experience. Google Analytics may collect information about how you interact with our website, such as pages visited, approximate location, device and browser information and how you arrived at our website. Where required, analytics cookies are only placed after you have given your consent through our cookie settings. You can withdraw or change your consent at any time.
Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the webshop to function correctly, for example to maintain your shopping cart and complete an order. Other cookies, such as analytics cookies, are used only in accordance with your cookie preferences. These cookies are used:
Google Fonts
Our website uses Google Fonts for typography. The font files are hosted locally on our own website. Your browser therefore does not need to connect to Google’s servers to load these fonts.
Sharing your information
We only share personal information with third parties where this is necessary to operate our business or provide our services. These may include:
- Payment providers
- Shipping and logistics partners
- Website and hosting providers
- Email and newsletter providers
- Accounting and administrative service providers
- Analytics providers
Where appropriate, these parties process personal data on our behalf and are required to handle it securely and in accordance with applicable data protection law. We may also disclose information where we are legally required to do so.
How long we keep your information
We do not keep personal information longer than necessary for the purpose for which it was collected. Order and transaction information may be retained for longer periods where this is required for accounting, tax or other legal obligations. Newsletter information is retained until you unsubscribe or we otherwise determine that it is no longer necessary.
Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. While no online system can be guaranteed to be completely secure, we take the protection of customer and order information seriously and limit access to personal data where possible.
Your rights
Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal information. Depending on the circumstances, these include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing
- Request transfer of your information
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the relevant data protection authority. If you would like to exercise any of these rights, please contact us.