These terms and conditions apply to all purchases made through Bourgogne Cellar. We may update these terms from time to time. The most recent version will always be published on this page.
Last updated: 1 September 2026
Products and availability
Bourgogne Cellar specialises in Bourgogne wines, including mature, rare and collectible bottles. All products are offered subject to availability. An order is only final once it has been accepted by us. We make every effort to ensure that photos, product descriptions, vintages, bottle sizes and prices are accurate. In the event of an obvious error, we reserve the right to cancel the order and refund any amount already paid.
Prices and payment
All prices displayed on our website include VAT where applicable. Certain bottles from our own private collection are offered without VAT. Shipping costs are calculated separately and shown during checkout before payment. Payment must be completed using one of the payment methods available at checkout.
Age requirement
Alcohol may only be purchased by customers aged 18 or over, provided they also meet the legal drinking age requirements in their country. By placing an order, you confirm that you meet these requirements. We reserve the right to cancel an order if the applicable age requirements are not met.
Shipping and delivery
Orders are carefully packed and dispatched to the delivery address provided during checkout. Shipping costs and available destinations are shown on our Shipping page and during checkout. Delivery times are estimates and may vary due to circumstances outside our control. The customer is responsible for providing a complete and correct delivery address.
If a shipment arrives visibly damaged, please notify us as soon as possible and retain the packaging. We may request photographs of the package and affected bottles in order to assess the damage.
Returns and right of withdrawal
Where applicable under consumer law, consumers have the right to withdraw from an online purchase within 14 days of receiving the order, without providing a reason. If you wish to exercise this right, you must inform us within the applicable withdrawal period. After notifying us, the wines must be returned within the legally applicable return period.
Returned bottles must be unopened, unaltered and carefully packaged for transport. The customer is responsible for handling the wines with appropriate care while they are in their possession. Return shipping costs are borne by the customer unless the product was supplied incorrectly or arrived damaged.
Because many of the wines we sell are valuable, rare or collectible, all returned bottles are inspected upon arrival. Any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the product may be deducted from the refund where permitted by law.
A refund will be processed in accordance with applicable consumer law and, where possible, using the original payment method.
Mature and collectible wines
Wine is a natural product that evolves over time. With mature and collectible bottles, variations in fill level, label condition, capsule condition, cork and the appearance of the wine may occur as part of the natural ageing process. We make reasonable efforts to accurately describe the condition of older or collectible bottles. Such natural characteristics do not in themselves constitute a defect.
We cannot guarantee the drinking condition, flavour or development of mature wines. Purchasing older wine inherently involves a degree of variation and risk.
Corked or otherwise faulty wines
Natural cork can occasionally cause cork taint or other bottle variation. This is an inherent risk associated with wine and does not automatically indicate improper storage or handling. If you believe a wine is faulty, please contact us promptly after opening the bottle. Do not dispose of the bottle, cork or remaining wine until we have assessed your request. We may ask for photographs or other information. Any claim will be assessed individually, taking into account the wine, its age and the circumstances.
Cancellation by Bourgogne Cellar
In exceptional circumstances, we may cancel an order, for example if a wine is no longer available, has been listed incorrectly or is found to be unsuitable for shipment during our final inspection. In such cases, any payment made for the affected product will be refunded.
Liability
We take reasonable care in storing, handling, packing and shipping our wines. To the extent permitted by applicable law, we are not liable for circumstances outside our reasonable control. Nothing in these terms and conditions limits any statutory rights that consumers have under applicable law.
Privacy
Personal information provided when placing an order is processed in accordance with our privacy policy and applicable data protection legislation.
Governing law
These terms and conditions are governed by Dutch law. Consumers also retain any mandatory rights granted to them under the laws applicable in their country of residence.